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RETURNS      |

PRIVACY STATEMENT      |

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Does it beep when it runs out of water? That is a really annoying feature.

 

 -- The KOKO Aroma zenmist diffuser does not beep when it runs out of water. It will just shut itself off.
 

 

Is it a plug in device or battery operated?

 

 -- The diffuser is electric and you can plug into any outlet.   This AC adapter accepts 100-240 volts power input.

 

 

How do I access the ebook after my purchase?

 

-- It will arrive in an email! If you do not receive it please contact us directly and we can send it to you!

 

 

Does it include the oils?

 

 -- No, Koko Aroma essential oil diffusers do not include the essential oils. However, we would like to recommend the 100% pure therapeutic grade Juju Aroma Essential oils.

We only carry best of the best. If you would like to review our products for free, please contact us via the website.

 

 

How much water is left in the unit when it shuts itself off automatically?

 

-- At least enough to cover the bottom of the water reservoir, but sometimes more - depending on whether you started the last diffuser cycle with a "full tank" or not. The diffuser does not run until the interior is completely dry. It will shut off before it reaches that point.

 

 

What kind of the material is in your diffusers?

 

 -- We use Polypropylene for the tank to prevent corrosion. All materials used are BPA free and safe for essential oils. Zenmist diffuser has a bamboo-like design and has very good quality look and feel.

 

 

I didn't see this called out in the description - does it heat the water, or is it a cold diffuser?

 

-- It is cold. Like a mini humidifier.

 

 

Can I use the diffusers as a humidifier?

 

 -- Yes – KOKO AROMA diffusers can be used as both an essential oil diffuser or humidifier. If you would like to use its aromatherapy effect, use 2-3 drops of essential oils per 100ML water. If you don’t put essential oils into the water tank, the unit can be used as a small humidifier.

 

 

Does this diffuser use heat to create the mist?

 

 -- No, this diffuser does not use heat to make the mist/vapor. KOKO AROMA uses advanced ultrasonic vibration at approximately 2.4MHz to disperse the water and oils into the air. It utilizes electronic frequencies to cause a small disk under the surface of a liquid (usually water) to vibrate at a very fast rate. These ultrasonic vibrations break the essential oil into tiny micro particles, dispersing the oil in a fine mist. These tiny particles are more easily absorbed by the lungs for a greater therapeutic effect on the body, mind, and spirit. It depends solely on the air current already in the room to disperse the mist throughout the room. For those who desire only a small amount of oil to be diffused in a room, this type of diffuser not only works well but can be  beautiful as well.

 

 

How many square feet does this diffuser cover?

 

 -- KOKO AROMA Zenmist essential oil diffusers disperse a good amount of mist. It covers apprx. 500 to 750, depending on how many drops of essential oils you put into the diffuser and the kind of Oil you use. It works wonderful in a bedroom, and living room.

 

 

Can you use your own cologne or perfume instead of the oils?

 

 -- Only 100% natural essential oil can be used in this product. Those containing chemical fragrance, spices, or impurities will cause malfunctioning.

 

 

Is it safe to leave on a wood surface? Would I have to worry about condensation, water droplets, etc.?

 

-- It is safe to sit on a wood surface. There is no condensation or water drops on the outside of the diffuser. Only the direct fine mist up and away from the diffuser.

 

 

Can you use citrus essential oil in this diffuser?

 

 -- The upper part of the diffuser is made of PP(polypropylene), which is used as container material for yogurt/sour cream tubs, ketchup bottles, medicine bottles. According to researches, it is more stable and less prone to leaching when used properly.
Especially when we are using Citrus essential oil, we would make sure to use room temperature water (NOT hot water) in the diffuser water tank.

 

 

How do you clean the diffuser?

 

 -- After using 5-6 times, or 2-3 days, please clean the product as follows. Unplug power cord from base of unit. Remove the outer cover. Pour out any remaining water from the tank. Put one tablespoon of citric acid (white vinegar) in the water tank, and then add just under 50ML of warm water (up to 150 ºF). Leave for 5 minutes, and then drain it. Wipe with a soft cloth. Avoid ultrasonic vibration plate area, which can gently cleaned with a cotton swab.

 

 

How long is the product warranty?

 

 -- KOKO AROMA provides a free 200 days product replacement warranty after the date of your purchase. Please keep your sales receipt handy in a safe place.

 

 

How often should it be cleaned?  If I use different scented oils in back-to-back sessions will the residue from the previous oil affect the odor of the current scent I am using?  Is it recommended that the device be cleaned before using an different scented oil? 

 

 -- The diffuser should be cleaned every 3 – 4 days of use for sanitation and functioning purposes.

If you are using different essential oils, we would recommend cleaning it before switching to the next essential oil.  

Be sure to use 100% essential oils on this diffuser, it should not be blended oils with carrier oils, because carrier oils will clog the diffuser and cause malfunctioning. Please see your essential oil bottle for the detailed list of ingredients the oil is made of.

 

 

What’s the product replacement process?

 

 -- Before asking for a replacement,

1) Follow the user manual to maintain and clean the diffuser one more time. It may work after cleaning.

2) If not, try the steps in the troubleshooting guide from the user manual.

3) If it’s still not working, simply contact us by using our return form from KOKOAROMA.com or writing us an email. Please specify your order ID, current address, email, and the reasons of the replacement.

4) Once we have received your email, we will email you a prepaid postal office label, so you can ship the defective diffuser back to us.

5) After receiving your defective diffuser, we will ship a replacement to you.

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MODEL: ZENMIST ULTRASONIC DIFFUSER

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